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Subscene not working

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Hi all .... I have Kodi Jarvis installed and have a problem when downloading subtitles from subscene and OpenSubtitles.org I have added them and it brings up the list of subtitles to choose from however once I click on it, a message appears that tells me playback failed.

I have looked online for weeks for an answer and although I installed kodi and the addons myself I am not a techie so please bear with me! :-)

I will upload the log if this helps, I couldn't make any sense of it.

Thanks :-)

UPDATE: I cannot upload image I have no idea why. Does anyone else have this issue?

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